FAQs
Click "+" below to view some frequently asked questions
What is the contact info?
Customer Service phone number: 1-855-235-1870
Email us: VisibleMajority.ca@staples.com
Email us: VisibleMajority.ca@staples.com
Guest check out & creating an account
Once an item is added to cart, you will notice next to the shopping cart the dollar value of the item will appear.
Click on the shopping cart to begin the checkout process.
On the shopping cart review page click Check Out.
Guest Check Out – Click Check Out as a Guest at the bottom of the page. Fill in all information required and click Place Order.
Creating an Account – Under New Customer, click Create an Account. Fill in all required information. Create a password with 8 alphanumeric characters and contain at least one number. Click Create Account. This will bring you to the Check Out page. Fill in all information required and click Place Order at the bottom of the page.
Click on the shopping cart to begin the checkout process.
On the shopping cart review page click Check Out.
Guest Check Out – Click Check Out as a Guest at the bottom of the page. Fill in all information required and click Place Order.
Creating an Account – Under New Customer, click Create an Account. Fill in all required information. Create a password with 8 alphanumeric characters and contain at least one number. Click Create Account. This will bring you to the Check Out page. Fill in all information required and click Place Order at the bottom of the page.
Ordering from the United States?
Please contact customer care to place an order for a quote. Customer Service phone number: 1-855-235-1870, Email us: VisibleMajority.ca@staples.com
How do I know if my order has been received?
When we receive your order, an Order Confirmation screen will be generated, issuing an order number. Please print out this page for future reference.
How and when is the stock delivered?
We aim for your delivery to be with you in 3-4 days from receipt of authorization notification.
What if I need an item delivered for a certain date?
Express Deliveries: For next day delivery, we would need to have receipt of your authorized order by 10:00 am EST. The delivery rates vary for pre-9:00 am, 10:00 am and 12:00 noon respectively and the Customer Care Team will advise you accordingly
Please Note: Next day delivery is not always possible, but our Customer Care Team will do their best to meet your requirement.
Special Delivery Instructions: Please contact our Customer Care Team with any special instructions as soon as your order has been placed. If your order is being delivered to a destination which has special delivery details or instructions, please provide as much detail as possible.
Please Note: Next day delivery is not always possible, but our Customer Care Team will do their best to meet your requirement.
Special Delivery Instructions: Please contact our Customer Care Team with any special instructions as soon as your order has been placed. If your order is being delivered to a destination which has special delivery details or instructions, please provide as much detail as possible.
Change or Cancel an order?
If you wish to change or cancel an order that has not yet been dispatched contact our Customer Care Team at 1-855-235-1870 any time between 8:00 am and 6:00 pm Monday to Friday EST, excluding public holidays.
Please have the order confirmation number and date the order was placed on hand. They will be happy to cancel the existing order. If the order has been already been dispatched, we will look into each inquiry separately and advise of a suitable resolution.
Please have the order confirmation number and date the order was placed on hand. They will be happy to cancel the existing order. If the order has been already been dispatched, we will look into each inquiry separately and advise of a suitable resolution.
What should I do if an item is received damaged or broken in transit?
Please report any delivery, quantity or quality discrepancies to VisibleMajority.ca@staples.com within 5 working days of the delivery receipt. Otherwise, the delivery will be deemed to be without discrepancies and invoiced accordingly.
